Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

As of now, we don't offer custom-fitted sheets for the TWIN BASSINET as our product development team is still working on creating the perfect match. We apologize for any inconvenience and appreciate your understanding. In the meantime, we suggest a temporary workaround that, while not ideal, could serve until a proper solution is available. You could opt for a larger, non-fitted sheet and carefully tuck the excess material under the mattress. This could provide a snug and comfortable sleeping environment for your twins until we can offer a tailored option.

DuoHarbor is uniquely designed for twins, featuring a comfortable sleep space with an adjustable divider to create two cozy areas. The side zipper design allows for easy access during night-time feedings, and the breathable mesh ensures a comfortable environment.

The DuoHarbor bassinet offers 5 height adjustment levels, ranging from 28.8" to 34.45", ensuring a perfect alignment with beds of various heights for a snug, secure fit.

The bassinet's frame is crafted from premium wood-grain aluminum, offering a lightweight yet stable structure that is easy to move and adjust, making it perfect for nursing and feeding.

Storage is made easy with pockets on each end of the bassinet, ideal for keeping burp cloths, toys, or pacifiers within reach. There's also a spacious storage basket underneath for all your baby essentials.

Yes, the bassinet is designed for easy and tool-free assembly, allowing you to set it up or fold it down in under 15 minutes.

Safety is paramount with DuoHarbor. The bassinet is USA CPSC certified, tested by third parties, and complies with ASTM and CPSC standards. It includes an anchor strap system for stability and peace of mind.

To help prevent reflux issues, the bassinet is engineered with a gentle 10-degree incline, providing a serene sleeping angle for your babies.

Absolutely! The lightweight design, coupled with its foldable feature, makes the DuoHarbor bassinet easily portable, so you can take the comfort of home wherever you go with your twins.

Designed with nursing mothers in mind, the bassinet's easy-access side zipper and 360° swivel wheels make nighttime care smoother, ensuring babies are quickly and easily tended to.

The bassinet comes with a spine-protective mattress that supports your babies' growing bodies and provides a snug, comfortable sleeping space.