FAQs

No, we provide free standard shipping within the contiguous US. Regrettably, we do not ship to Alaska, Hawaii, Puerto Rico, or other territories. If you're interested in shipping to these regions, please contact us for additional details. Some products can be shipped to Canada and Australia; kindly check stock availability before placing an order. Buyers are responsible for taxes and VAT. Orders are typically processed within 3-5 days, and cancellations are accepted before shipping.We apologize for any inconvenience this may cause.

We generally ship orders within one business day. Please note that our warehouse typically does not operate on weekends, so shipments will proceed on weekdays. Once an order is received, the warehouse sends the products to our shipping partners. If shipped via FedEx, it usually takes 3-5 business days for delivery. Additionally, we sometimes use Amazon logistics, with a similar delivery timeframe of 3-5 business days. If you have any questions regarding your order status or estimated delivery date, feel free to reach out to us.

Enjoy hassle-free returns for 30 days and a rock-solid 12-month warranty. If you have any issues with your purchase or need assistance with returns or warranty claims, please don't hesitate to reach out to our customer service team.

Yes, you can cancel or adjust the order when your order status is preordering, pending, or processing. As long as your order is not under the shipping process, please contact us via  care@harppababy.com immediately if you decide to make any changes to it.

Please note, if your orders have been shipped out, it could be challenging to cancel or make further adjustments at this point. If you insist on canceling or making the adjustment to the order(s) that has/have been dispatched, you will be responsible for the shipment surcharges. Please email  care@harppababy.com to get further support.

Please email care@harppababy.com with your order number. We will help you to address it.

Yes. As long as your order is not under the shipping process, please contact us via  care@harppababy.com immediately if you decide to make any changes to it.

Please double-check your address before placing your order. It is challenging to make further adjustments when your order has been shipped out. If you put an incorrect address, it might create extra surcharges to redeliver your order. Please email  care@harppababy.com for further support on changing the shipment address.

No worries. We might be able to redeliver a replacement for you after we confirm that your package got lost. We consider a package lost when the estimated delivery date has passed and there are no more tracking updates for the next 7 business days. Please email care@harppababy.com if you believe you have encountered a package loss issue.

If your device doesn't work and is still under warranty (One-year from Receiving), you can email us your device issue via  care@harppababy.com. Please follow the instructions to get your full refund:

The necessary information includes:

1. Order number in the package. We recommend keeping the Order number before discarding the package.

2. Device ID on the product.

3. A clear video can show what the issue is.

While we confirm the problem, you can return the item back. We will offer a new one when we receive the returning tracking number.

We accept most major credit cards, such as Visa, MasterCard, Discover, and American Express, Apple Pay, Shop Pay, Google Pay. Additionally, we also accept PayPal.

Note: Some credit cards may have transaction fees depending on the bank’s regulation.

We strive to ship out orders within 2 business days. Orders processed here will take 5-7 business days to arrive. However, shipping times may vary based on your location and the shipping method you choose at checkout. If you have any questions about your order's status or estimated delivery date, please feel free to contact us.

Enjoy hassle-free returns for 30 days and a rock-solid 12-month warranty. If you have any issues with your purchase or need assistance with returns or warranty claims, please don't hesitate to reach out to our customer service team.

The dimensions of the HARPPA Baby Bassinet Bedside Sleeper are 37.9 inches in length, 23.7 inches in width, and 34 inches in height. These dimensions provide a spacious and comfortable sleeping space for your baby. The bassinet's size is suitable for newborns up to 12 months old, with a weight capacity of 5-42 lbs.

Absolutely! It comes with a diaper changing pad, storage bag, and a fly cover.

Yes, the bassinet is designed for easy and tool-free assembly. It can be disassembled and folded in under 25 minutes, making it convenient for storage and travel. Additionally, the portable design allows for easy transport, and it comes with a black travel bag for added convenience. Assembly is simple and quick, ensuring that you can set it up without any hassle and prepare it for your baby's arrival.

Oh yeah, it sure does! Just keep in mind that it's more of a gentle baby rocker, not a thrilling ride at Six Flags.

The mattress size for our bassinet is 33.019.71.4 inches.

Definitely! Our baby bassinet's bedside sleeper function is designed to work on both sides of the bed. Simply move this portable baby bed with its 360° swivel caster wheels to the other side and adjust the height to match the top of your mattress.

If the toddler is still little and under a year old, then yes!

You'll need a bassinet mattress for the perfect fit.

No worries, it comes with a mattress included!

The mattress size for our bassinet is 33.0*19.7*1.4 inches.

Yes, the HARPPA Baby Bassinet Bedside Sleeper has undergone third-party safety testing and adheres to all applicable safety standards and testing requirements. It is certified with ASTM F2194-16e and ASTM F2906-13, and it complies with all CPSC and CPSIA standards. The bassinet features a premium aluminum frame that provides stability and durability. It also has a triangular structural design that minimizes the risk of tripping or unintentional movement. The firm and comfortable mattress contribute to a safe sleeping environment, reducing the risk of suffocation.

Yes, the bassinet offers versatile functionality. It can be used as a standalone baby bassinet, a bedside sleeper that attaches to an adult bed, a baby cradle, and a diaper changing station. The 4-in-1 convertible mode allows you to adapt the bassinet to meet your baby's different needs as they grow. Whether you need a cozy sleeping space, a convenient diaper changing area, or a soothing cradle, this bassinet provides flexibility and adaptability.

Yes, the bassinet includes a large storage basket located under the bassinet. This basket is useful for storing your baby's toys, blankets, diapers, wipes, or other essential items. It allows for easy access to these items, keeping them organized and within reach whenever you need them.

Absolutely! This bassinet is designed to be portable and travel-friendly. It can be easily folded and stored in tight spots, including under the bed. The lightweight aluminum construction and the included black travel bag make it convenient to transport the bassinet wherever you go. Whether you're visiting family or going on a trip, you can bring this bassinet along to ensure your baby has a familiar and comfortable sleeping space.

The adjustable height feature of the bassinet allows you to match the bed height of different adult beds. By adjusting the bassinet to the desired height, you can ensure that it aligns perfectly with your bed, allowing easy access to your baby throughout the night. This feature is particularly beneficial for nursing mothers who want to have their baby close by for nighttime feedings.

Yes, the bassinet features sturdy mesh on both sides, which provides maximum ventilation for your baby. The mesh material is durable and breathable, allowing for optimal airflow and ensuring a comfortable sleeping environment. The mesh also allows you to keep an eye on your baby while they are resting in the bassinet.

Yes, the Bassinet Bedside Sleeper can easily convert into a cradle. This feature allows you to gently rock your baby to sleep with the stabilized rocking motion. The 8° rocking motion is designed to provide a soothing and comforting experience for your little one. It's important to note that you should always ensure the bassinet is securely locked in place when using it as a cradle to prevent any accidents.

Yes, the bassinet comes with a diaper changing station that adds convenience to your caregiving routine. The changing station is adjustable and can be easily attached to the bassinet when needed. It provides a dedicated space for changing diapers, making it more comfortable and hygienic for both you and your baby. However, it's important to never leave your baby unattended on the changing station and always ensure their safety during diaper changes.

Yes, the bassinet is designed to function as a bedside cosleeper. By attaching it securely to an adult bed, you can keep your baby close while ensuring they have their separate sleeping space. This allows for easy access during nighttime feedings and provides comfort and reassurance for both you and your baby.

The HARPPA Electric Baby Swing offers a range of features designed to provide comfort and entertainment for infants and toddlers. Some of its key features include:

1. Lightweight and Portable: Weighing only 9 pounds, the baby swing is highly portable and can be easily moved between rooms. It is designed for indoor use but can also be taken along during travel.
2. Customizable Speed and Motion: The baby swing replicates the natural motion of parents and offers five swing speeds. It sways from side to side, providing a comforting motion that babies love. The swing operates quietly at 20dBs to ensure a peaceful environment.
3. Easy to Use: The swing features a digital touch IMD touch panel that is smart, intuitive, and easy to operate. It also comes with a remote control that allows you to switch between the 12 preset lullabies quickly. The remote control offers three timer settings of 8, 15, or 30 minutes.
4. Comfortable and Safe Design: The swing includes a soft removable seat pad and headrest made from breathable materials. Both the seat pad and headrest are machine washable for easy cleaning. The swing also features a protective mosquito net and a durable aluminum base with anti-skid grips to ensure stability. It meets all applicable FCC and ASTM safety standards.
5. Suitable for Babies 3-10 Months: The stationary baby swing is designed for babies and toddlers weighing between 9-25 pounds who are unable to sit up or climb out of the swing unassisted. It provides a secure and comfortable environment for babies within this age range.

If you need a replacement mat for your baby swing, no worries! Just reach out to us and we'll gladly send you a new one.

Our baby swings are suitable for little ones aged 5-10 months, weighing between 9-25 pounds. Just remember, never leave your baby unattended as they still need help to sit up or get out of the swing. Safety first! If you have any further questions, feel free to reach out to us.

Our baby bouncer currently requires a power source and can't run on batteries. It's designed to be used while plugged in for the best performance.

Our baby swing has undergone thorough third-party testing to ensure it can safely hold babies up to 30lbs. It has passed all CPSC and CPSIA safety standards and testing requirements. We're also certified with ASTM F2194-16e and ASTM F2906-13, so you can rest assured that the swing is secure and the legs are sturdy.

No worries! Our baby swing's seat belt is adjustable. Simply check out our helpful how-to video guide that will walk you through the process of adjusting the seat belt. It's super easy!

Yes, the HARPPA Electric Baby Swing includes several entertainment features for your little one. It comes with three removable hanging stuffed toys that help keep your baby entertained and engaged. Additionally, the swing features 12 built-in songs and has Bluetooth functionality, allowing you to play your baby's favorite tunes through your phone. The swing also includes a speaker that is loud enough for the baby to enjoy while being quiet enough for you to enjoy some peace.

The HARPPA Electric Baby Swing is easy to operate. It features an advanced IMD touch panel and a remote control, providing convenience for observation and operation. The swing has a one-key lock function, where you swipe up the slider to unlock and initiate swinging motion, and swipe down to lock and stop swinging. The swing can be powered using the included 6ft plug-in power adapter for indoor use or the additional 6ft USB cable for outdoor use with a power bank (power bank not included).

Yes, safety is a priority in the design of the HARPPA Electric Baby Swing. The swing features a 5-point harness system that securely holds your baby in place during use. It meets all applicable FCC and ASTM standards for safety. The swing also includes a protective mosquito net to keep your child secure and protected.

Yes, the swing is designed for easy cleaning. The soft removable seat pad and headrest are machine washable, making it convenient to keep them clean. Additionally, using high-quality and super-soft fabric, the cushion can be easily removed and washed. During the summer when it tends to get warm, you can also use the swing without the cushion. This feature allows for easy maintenance and ensures a clean and comfortable environment for your baby.

The HARPPA Baby Gate Playpen comes in various sizes, each with its own weight and dimensions. Here are the details:

• The 60x73 inch playpen weighs 20 pounds.
• The 62x47 inch playpen weighs 19.66 pounds.
• The 81x73 inch playpen weighs 26 pounds.
• Additionally, there is a 44x44 inch playpen that weighs 16.57 pounds.
  All playpens have a height of 24 inches, providing a safe and secure play area for babies and toddlers.

The playpen is designed to be stable and secure, providing a safe environment for your little one. However, it is worth noting that if your baby is actively pulling themselves up or pushing against the sides, they may be able to move the playpen slightly. To enhance stability, here are a few tips:

1. Ensure the playpen is properly assembled and all connectors are securely in place.
2. Place the playpen against a wall or in a corner to provide additional support.
3. If you have hard floors, placing a non-slip mat or rug underneath the playpen can offer extra grip and prevent sliding.
4. Always supervise your baby while they are in the playpen to ensure their safety and provide guidance as needed.
   By following these suggestions, you can create a stable play area for your little one.

The playpen is very easy to set up, and it's just the right size. It's larger than your typical playpen but still suitable for smaller houses or apartments. The wood construction adds a stylish touch, and it can be stained with non-toxic stains or paints if desired. You can also adjust the size of the playpen to accommodate your specific needs.

Yes, indeed! The playpen is large enough for parents to enter and join their kids, creating a fun and engaging space for everyone to enjoy together. It provides ample room for playtime activities and ensures a great time for both kids and parents.

Absolutely! This playpen is a versatile and great play yard for babies and toddlers. It offers a private world for playrooms at home, sleepovers, birthday parties, picnics, parks, backyards, carnivals, schools, nurseries, daycare playgrounds, and more. It can even be used for pets such as dogs and cats.

Yes, indeed! This playpen is made of high-quality solid New Zealand pine wood, without any spray paint. It is easy to install, folds into a small volume for storage, and provides a strong and safe play area for children. Its sturdy construction ensures stability, even when a baby pulls up on it.

There are two effective methods to prevent the playpen from moving around. Firstly, you can place anchors (heavy objects) at the corners of the playpen to provide stability. Secondly, you can use zip ties along with furniture anchors to secure the playpen to the wall, further enhancing its stability and safety.

While the playpen doesn't come with padding, you can easily find mats that fit perfectly inside. We recommend purchasing a suitable mat to provide additional comfort and cushioning. Cleaning the playpen is also easy, ensuring a hygienic environment for your little ones.

Yes, indeed! The playpen is designed to be very sturdy and secure. Its high-quality construction ensures that it doesn't budge or tip over when a baby pulls up on it or interacts with it. You can have peace of mind knowing that your little one is safe and secure while playing in the playpen.

Yes, indeed! Customers have been delighted with the playpen's appearance and functionality. Its attractive design adds a touch of style to any room. The assembly process is straightforward, and the playpen comes in four parts. The gate's childproof lock ensures the safety of your baby, creating a secure play area.

We apologize for any inconvenience caused by missing connectors. If you happen to receive a playpen with fewer connectors than expected, please contact us right away! Our dedicated customer support team will swiftly assist you and ensure you receive the necessary connectors to complete your playpen. We strive to provide excellent service and want to make sure you have everything you need for your little one's safety and enjoyment. Don't hesitate to reach out to us, and we'll take care of it!

The small footprint of this stroller makes it a breeze to push down a crowded sidewalk. Its double 360 swivel wheels ensure that parents can confidently navigate different surfaces without the fear of getting stuck.

Safety is our top priority! The Toddler Kitchen Stools Helper is designed with anti-slip protectioYes, indeed! The backrest of the stroller is designed with a breathable mesh fabric, providing optimal comfort for your child, even on hot days. They can enjoy a cool and relaxing ride.n and features an anti-tip over side support feet to prevent any accidents. This ensures stability and prevents the stool from tipping over when your child climbs in and out of it. We understand the importance of creating a safe environment for your little ones, and our stool provides the necessary support and security.

This stroller features an ultra-compact folding mechanism that allows it to be reduced into a messenger bag-shaped package within seconds. It folds down quickly into a little rectangle, perfectly sized to fit in the overhead compartment of an airplane. Traveling with it is a breeze!

This lightweight stroller weighs a mere 11lbs, making it the ultimate travel companion. Its super-lightweight frame makes it easy to maneuver, lift, and carry, making it perfect for use in the city, on vacation, or while on the go.

The product dimensions of this stroller are 24 x 17 x 41 inches. It strikes a perfect balance between being compact and providing ample space for your child's comfort.

Made from 100 percent premium quality materials, this stroller is designed to be your baby's travel companion from 5 months to 4 years old. It offers longevity and durability, ensuring your child's comfort throughout their early years.

Yes, indeed! This lightweight travel stroller comes with a large canopy that provides excellent sun protection for your little one. Additionally, its mesh headrest ensures their comfort and keeps them cool during sunny outings.

This stroller is exceptionally compact when folded. Measuring just 16" by 17" by 9.4", it can fit virtually anywhere, including an airplane overhead bin. Its compact size adds to its convenience for travel purposes.

The Toddler Kitchen Stools Helper features an adjustable height feature to cater to the needs of growing children. The 1st step stair can be adjusted to a height of 17.1 inches, the 2nd step can be adjusted to 13.5 inches, and the 3rd step can be adjusted to 9.8 inches. This ensures that the stool can be customized to the appropriate height for your child's comfort and convenience.

Safety is our top priority! The Toddler Kitchen Stools Helper is designed with anti-slip protection and features an anti-tip over side support feet to prevent any accidents. This ensures stability and prevents the stool from tipping over when your child climbs in and out of it. We understand the importance of creating a safe environment for your little ones, and our stool provides the necessary support and security.

The package dimensions for the Toddler Kitchen Stools Helper are 39 inches in length, 20.1 inches in width, and 4.8 inches in height. The item dimensions are 45.0 centimeters in length, 42.7 centimeters in width, and 91.7 centimeters in height. These dimensions provide you with an idea of the stool's size, ensuring it fits well in your kitchen or chosen space.

The Toddler Kitchen Stools Helper is designed for kids between the ages of 18 months and 6 years old. It's carefully crafted to accommodate children at different ages and heights, providing a safe and supportive platform for them to reach kitchen countertops.

The Toddler Kitchen Stools Helper not only serves as a practical tool to help children safely reach kitchen countertops but also adds an aesthetic touch to your kitchen decor. With its variety of colors and appealing design, it makes for an ideal gift for kids. Let your child join in on the kitchen fun, whether it's cooking or baking, and watch their excitement as they explore and help out. It's a gift that combines practicality and enjoyment.

The Toddler Kitchen Stools feature a functional dual-sided chalkboard, which serves as a Montessori learning helper tower. Children can engage their creativity and develop their imagination by drawing and writing on the chalkboard or whiteboard. It provides a platform for them to explore coloring, play games, and express themselves through writing on this multi-functional message board.

The stool is made of New Zealand Pine wood and can support up to 200lbs. It is painted with natural, non-toxic paint and features smooth edges all around to ensure safety. Additionally, the stool is equipped with safety rails and a removable protection net that prevents children from falling out or getting hurt. You can have peace of mind knowing that your child can interact safely in the kitchen.

The Toddler Kitchen Stools come with the necessary tools for assembly, making the process hassle-free. With easy-grip handles, this portable tower can be moved around your home with ease. We've made sure that assembling the stool is convenient and straightforward, allowing you to set it up quickly for your child to use.

Absolutely! The Pikler Triangle is suitable for outdoor use, allowing kids to have a blast. However, we recommend storing it indoors after use, preferably in a dry and cool place. Since our products are made of wood, exposure to rain and extreme weather conditions can cause damage.

You bet! Once you unscrew the pins, our Pikler Triangle can be easily folded within seconds. It's designed with convenience in mind, allowing you to store it away effortlessly when not in use. Say goodbye to cumbersome setups and hello to hassle-free storage!

The spacing between each rung on our Pikler Triangle is approximately 6.7 inches. It provides a perfect balance for your little one to climb and explore. The recommended weight capacity is 80 lbs, so you can feel confident about your child's safety.

Our 2-in-1 and 3-in-1 Pikler Triangle sets have a recommended weight limit of 80 lbs, although they can actually support up to 200 lbs. As for the rainbow climbing arch, it has a weight capacity of 75 lbs. Rest assured, our climbing toys are sturdy and durable, ready for some serious playtime.

The Pikler Triangle plate can be folded and conveniently stored. However, please note that the arch bridge part is not foldable. We recommend storing it in a dry and cool place to prevent any moisture-related issues that could potentially cause the wood to become moldy.

Certainly! The Pikler Triangle is perfect for outdoor use, allowing kids to have a blast while exploring. However, it's important to remember that after using the Pikler Triangle, it's best to store it indoors, preferably in a dry and cool place. Since our products are made of wood, exposure to rain and extreme weather can easily lead to damage.

Our Harppa triangle climber set, with its expanded size of 31.515.76.5 inches and thicker solid wood construction, can support a maximum weight of 80 lbs. It's designed for kids ages 24 months to 6 years, providing a sturdy and safe climbing experience.

The angle of our Pikler Triangle set is adjustable. By unscrewing the angle adjustment screw and tightening it into another empty slot, you can easily adjust the angle to your desired position. It's all about customization and finding the perfect fit for your little climber.