Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

Yes, the playpen is foldable, but please note that the connectors must be detached first for proper folding and storage due to the design. This allows for easy storage and size adjustments, but it does require some manual disassembly of the connectors.

Absolutely. Our playpen is made with New Zealand pinewood certified under the FSC® MIX label (FSC® C216180), which means it comes from responsibly managed forests that support sustainable forestry practices.

Our playpen is designed without glues or adhesives in most parts. Some small joints may use a mixture of glue and wood powder, but the parts accessible to your baby are glue-free. Our playpen comes with suction cups at the bottom, which will help secure it to the floor.

The playpen comes in four sizes:

• 45.66 x 45.66 x 24 inches, weighing 16.7 pounds.
• 56*56*24 inches, weighing 19.66 pounds.
• 60x71.5x24 inches, weighing 20 pounds.
• 71.5x79.5x24 inches, weighing 26 pounds.
  Each playpen can hold up to a weight capacity suitable for children from 6 months to 6 years of age.

This playpen is suitable for children from 6 months to 6 years of age.

The playpen is made from responsibly sourced solid New Zealand pinewood, known for its natural durability and strength. No paint or harmful coatings are used—just pure, unfinished wood—ensuring a non-toxic and safe environment for your little one.

The playpen is available in four sizes, which can be adjusted or combined for larger configurations. For smaller spaces, you can customize the playpen by removing some panels to fit the available area. If you need a larger play area, you can purchase an additional playpen and use extra connectors to double the size. Our customer service can assist with acquiring additional connectors and providing instructions for adjustments.

Add a soft, child-safe play mat inside the playpen to provide a comfortable surface for your child to sit, crawl, or play on. Ensure the mat fits well within the playpen and does not pose a tripping hazard.

The space between the bottom of the playpen and the floor is 2.85 inches, which allows for easy cleaning and visibility outside of the playpen for the child. As for the spacing between the individual slats, they are designed to be close enough to keep your child safe and prevent them from sticking their head or limbs through, in compliance with safety standards.

To ensure the playpen stays securely in place on smooth flooring, we recommend using the included suction cups for added grip. Make sure the floor is clean and dry before attaching the suction cups to prevent any slippage. For enhanced stability, you can also place a large, non-slip rug or foam play mat underneath the playpen. These items add friction and reduce movement, providing a safer play area for your child. It's a practical solution that also offers additional cushioning for your little one's play space.

Absolutely, the playpen is adjustable and customizable. It includes detailed instructions for various configurations. You can even connect two playpens to create a larger play area, with additional connectors available for purchase upon request.

The playpen is designed to be stable and secure, providing a safe environment for your little one. However, it is worth noting that if your baby is actively pulling themselves up or pushing against the sides, they may be able to move the playpen slightly. To enhance stability, here are a few tips:

1. Ensure the playpen is properly assembled and all connectors are securely in place.
2. Place the playpen against a wall or in a corner to provide additional support.
3. If you have hard floors, placing a non-slip mat or rug underneath the playpen can offer extra grip and prevent sliding.
4. Always supervise your baby while they are in the playpen to ensure their safety and provide guidance as needed.
   By following these suggestions, you can create a stable play area for your little one.

The playpen is very easy to set up, and it's just the right size. It's larger than your typical playpen but still suitable for smaller houses or apartments. The wood construction adds a stylish touch, and it can be stained with non-toxic stains or paints if desired. You can also adjust the size of the playpen to accommodate your specific needs.

Yes, indeed! The playpen is large enough for parents to enter and join their kids, creating a fun and engaging space for everyone to enjoy together. It provides ample room for playtime activities and ensures a great time for both kids and parents.

While the playpen doesn't come with padding, you can easily find mats that fit perfectly inside. We recommend purchasing a suitable mat to provide additional comfort and cushioning. Cleaning the playpen is also easy, ensuring a hygienic environment for your little ones.

Yes, indeed! The playpen is designed to be very sturdy and secure. Its high-quality construction ensures that it doesn't budge or tip over when a baby pulls up on it or interacts with it. You can have peace of mind knowing that your little one is safe and secure while playing in the playpen.

Yes, indeed! Customers have been delighted with the playpen's appearance and functionality. Its attractive design adds a touch of style to any room. The assembly process is straightforward, and the playpen comes in four parts. The gate's childproof lock ensures the safety of your baby, creating a secure play area.

Yes, the playpen is designed for quick and hassle-free assembly, with no additional tools required. All pieces snap together with white clips, making it possible to set up in minutes.

The playpen is very sturdy and designed for maximum safety. It includes suction cups to secure it to the floor, enhancing its stability.

Yes, the playpen is ASTM and CPC certified, meeting high safety standards.

Yes, it comes with a 24-month warranty.

Please contact our customer service at care@harppababy.com. We will promptly send you the replacement parts needed.

While the playpen is designed for safety, it's important to supervise your child during playtime to ensure their well-being.

The playpen can be wiped down with a dry or damp cloth, making it easy to keep clean. Its natural wood finish also means you can apply non-toxic stains or paints if desired.

Yes, the playpen has a foldable design, making it easy to transport and store. It can be disassembled quickly and stored compactly when not in use, making it ideal for visits to grandparents' houses or for travel.

The playpen is designed mainly for indoor use but can be utilized outdoors in a safe and shaded area. Be cautious not to expose it to damp conditions to prevent any damage to the wood.

The playpen's New Zealand pine is untreated to ensure it's safe for children. While you can paint or stain it, we recommend using only child-safe, non-toxic products. Perform a patch test on a small area to ensure the wood responds well to the treatment.

After outgrowing the playpen, children can engage in independent play, enjoy extended tummy time, practice crawling and walking, explore outdoors, have social interactions, participate in sensory play, and enjoy music and movement activities​​.