Welcome to HARPPA the application, website, and online service provided by HARPPA ("HARPPA," "we," or "us"). This page outlines the terms and conditions governing your use of our website, mobile and web services, software applications, and related services (collectively, the "Service"). By accessing or using the Service, you signify that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any of these terms, please do not use or continue to access the Service.
We reserve the right, at our discretion, to modify this agreement at any time without prior notice. Any amendments will be posted on this page, with the date of the last revision indicated at the top. Your continued use of the Service after any changes to these Terms of Use constitutes your acceptance of the revised agreement.
If you do not agree to these terms or any future modifications, please refrain from accessing or using the Service.
These terms apply to all visitors, users, and individuals accessing the Service ("Users"). Throughout this agreement, HARPPA may be referred to as "we," "us," "our," or "HARPPA," while the user may be referred to as "you," "your," "user," or "customer."
1.Use of Our Service
HARPPA serves as the platform for smart home products provided by Arkantos LLC. Our mission is to develop and promote a wide range of products. With our dedicated trading and development team, we offer customers worldwide a comprehensive solution for various hardware products.
By providing HARPPA with your email address, you consent to receiving Service-related notices via email, including those required by law, instead of communication by postal mail. We may also send you other messages, such as updates to Service features and special offers, to your email address.
Please note that HARPPA retains the right to modify or discontinue any aspect of the Service at our sole discretion. We may interrupt the Service, with or without prior notice, for any reason or no reason. You agree that HARPPA shall not be liable for any interruption, delay, or failure to perform. However, we will make reasonable efforts to minimize disruptions to your access and use of our services to the best of our abilities.
You are solely responsible for your interactions with other HARPPA Users. While we reserve the right to monitor disputes between you and other Users, we have no obligation to do so. HARPPA shall not be liable for any actions or inactions of Users or any resulting liabilities arising from such interactions.
Privacy
We value the privacy of our Users. Without your explicit consent, we do not sell or rent your personal information to third parties for their marketing purposes. User data will be stored on the server closest to the respective device.
When the motion detection feature is enabled, HARPPA products capture images of detected changes and upload them to our servers to notify you of any motion events. By activating this feature, you agree that HARPPA may collect, transmit, upload, and retain such images. HARPPA maintains administrative and technical safeguards to ensure that only you and authorized users have access to these images. You can delete the images through the HARPPA app at any time.
HARPPA products are designed to provide a stable live view of your home from anywhere. To achieve this, you agree to HARPPA transmitting, uploading, and retaining your data outside of your country of residence. Only the necessary data for your usage will be transmitted, and all data will be encrypted during transmission.
User Content
The Service allows Users to upload or post video content (referred to as "User Content"). Additionally, the Service may permit you to provide feedback, comments, questions, and other information (collectively, "User Content"). You are solely responsible for the User Content that you upload, publish, display, link to, or otherwise make available on the Service. By using the Service, you acknowledge that we act as a passive conduit and storage facility for the distribution and publication of your User Content. While we implement reasonable security measures to control access to your User Content, we do not guarantee its confidentiality.
By uploading, posting, publishing, or sharing User Content, you affirm, represent, and warrant that:
- You are the creator and owner of the User Content or have obtained the necessary licenses, rights, consents, releases, and permissions to use and authorize HARPPA and its Users to use your User Content as necessary to provide the Service.
- Your User Content does not contain any viruses, adware, spyware, worms, or other malicious code.
- If your User Content includes video or audio content, you affirm, represent, and warrant that you have the authority or necessary permission, including the permission of each individual depicted in the User Content, to record, transmit, and use such content in accordance with this agreement and the Service.
- Your User Content complies with local laws, state laws, regulations, history, customs, and traditions. Otherwise, we reserve the right to report and/or submit your User Content and personal information to local authorities as required.
Property Rights
Except for your User Content, all materials within the Service, including software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and other content (referred to as the "HARPPA Content"), as well as all Intellectual Property Rights associated with them, are the exclusive property of HARPPA its affiliates, or licensors. Any use of the HARPPA Content or materials on the Service not expressly permitted by this agreement is strictly prohibited.
You may choose to submit comments or ideas about the Service, including suggestions for improvements ("Ideas"). By submitting Ideas, you acknowledge that your disclosure is voluntary, unsolicited, and unrestricted. You agree that your Ideas do not create any fiduciary or other obligations on HARPPA, and we are free to use them without additional compensation. We may disclose the Ideas on a non-confidential basis or otherwise to anyone.
Security
We have implemented commercially reasonable technical and organizational measures to secure your personal information and User Content from accidental loss and unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your personal information or User Content for improper purposes. By providing your personal information and User Content, you acknowledge and accept the associated risks.
For more detail, please review our Returns Policy.
Third-Party Links
The Service may provide links or references to third-party websites, advertisers, services, contests, special offers, or other events or activities not owned or controlled by HARPPA but which we believe may be relevant and interesting to our users (referred to as "Third-Party Links"). HARPPA is not responsible for the content on Third-Party Links and does not guarantee the accuracy of the information and intellectual property notices therein. Some Third-Party Links may offer opportunities to purchase products. We do not endorse such products, nor do we make any representations or warranties in connection with them.
You agree that HARPPA shall not be responsible for any loss or damage of any kind resulting from your dealings with advertisers on the linked websites.
We encourage you to be aware of when you leave the Service and to read the terms and conditions and privacy policy of any third-party website or service that you visit.
Limitation Of Liability
In no event shall HARPPA, its officers, directors, affiliates, employees, licensors, or network service providers be liable for any damages whatsoever, including any direct, indirect, incidental, special, consequential, or exemplary damages, claims, or costs, such as but not limited to loss of goodwill, profit or data, or business interruption, arising out of or related to this agreement and/or the transactions contemplated hereunder, including the use of or inability to use the website, services, and/or products, the inability to access emergency service personnel through the emergency dialing service or to obtain emergency help, and unauthorized access to or alteration of your transmissions or data, even if HARPPA has been advised of the possibility thereof. Due to the continual development of new techniques for intruding upon and attacking networks, as well as capturing ingoing and outgoing data, HARPPA does not warrant that the product, software, or services, or any equipment, system, or network on which the product, software, or services are used will be free of vulnerability to intrusion, attack, or capturing of data.
Log Collection
We may upload program log files to help engineers fix bugs and improve product quality.
Miscellaneous
Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. If any provision of this agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, such provision shall be struck, and the remaining provisions shall continue in full force and effect. Headings are for reference purposes only and do not limit the scope or extent of such section.
Legal Age
By using the Service, you confirm that you are of legal age to enter into this agreement and that you have fully read and understood its terms and conditions.
Contact
If you have any questions or concerns about this agreement or any issues raised in this agreement or on the HARPPA website, please contact us at:
We apologize for any dissatisfaction you may have experienced with our products. We want you to know that we are committed to providing support and assistance to the best of our abilities.
Return Policy
If, for any reason, you decide to return a HARPPA product purchased from our website, you must notify us and return the product within thirty (30) days from the date of delivery. Please note that we do not take ownership of returned items until they arrive at our fulfillment center. In some cases, a refund may be issued without requiring a return. In such situations, we do not assume ownership of the refunded item.
Please note that we do not accept returns of products purchased from other retailers. Those products are subject to the return policies of the respective retailer, and we disclaim any liability concerning the return of such products.
Shipping Fees and Refunds
Thank you for considering our return policy. Typically, the buyer is responsible for covering the shipping fees for returns. However, we understand that circumstances may vary, so we assess each case individually to determine the appropriate course of action. If you require assistance with the return shipping process or have specific shipping address instructions, you can easily reach us at care@harppababy.com. Please ensure you provide the correct shipping address promptly after submitting the return request.
Rest assured, once we verify the return, we process refunds within 3 days. If the product is being returned due to a change of preference or for an exchange, kindly note that the buyer will be responsible for the associated shipping costs. Please be aware that the initial shipping amount will be deducted from the total refund.
We highly value your satisfaction and want to ensure a smooth return experience. If you have any further questions or concerns, feel free to contact us at any time. Our team is here to assist you and provide the best possible solution to meet your needs.
How to Initiate a Return
To initiate a return, please contact us at (care@harppababy.com). In your support ticket, kindly provide the order number or sales invoice to our customer service representative.
Once your return request is processed, we will provide you with detailed return instructions, including the return warehouse address, and make arrangements for a refund or replacement as soon as possible. Please ensure that you include all the original packaging when shipping the product back to us within 10 days of receiving the return instructions. Failure to do so may result in the rejection of your return.
Regular Priced Items Returns
Returns for regularly priced items are accepted within 30 days of purchase from the harppababy.com website. HARPPA does not accept returns of items purchased through any third-party, including its retail partners.
HARPPA does not accept returns of any items that have been used for any period. You MUST request and receive a Returns Authorization number (RA#). Returns without a RA# will NOT be accepted.
All returned items must be returned new and unused in the original packaging, and return shipping costs are the responsibility of the purchaser. Please use a package delivery service able to track and/or insure your return items. A 25% restocking fee will apply and will be deducted from the refund amount. A refund of the merchandise value, tax less the restocking fee will be refunded upon receipt and confirmation. Original shipping charges, if any, will not be refunded. By placing an order on harppababy.com, you are accepting the terms of this return policy.
Promotions and Discounts (Regular Priced Items)
Please note that returns for products purchased with a promotional code or discount may be subject to specific terms and conditions. If you are returning a regular priced item that was purchased with a promotional code or during a sale event, the refund amount will be adjusted to reflect the applied discount, and any shipping costs associated with the original order may not be fully refunded.
We encourage you to review the specific terms of any promotions or discounts at the time of purchase to understand the implications for returns. If you have any questions or need further clarification on the return process for regular priced items with discounts, please don't hesitate to contact our customer service team at care@harppababy.com.