Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

The Nordi Toddler Tower is a versatile, foldable platform designed to bring your child into the heart of your home — whether it’s the kitchen, bathroom, or study area. With both sitting and standing options, it allows your little one to feel included in everyday moments: stirring batter, washing veggies, reading beside you, or helping you tidy up. It’s a partner in their learning and your daily life.

Yes — the tower is crafted from responsibly sourced birch plywood and beech wood, certified under the FSC® MIX label (FSC® C216180). No added varnish or dyes. The finish is low-VOC, lead-free, and phthalate-free, offering a splinter-free and plastic-free structure you can trust in your home.

The Nordi is designed for children from about 18 months up to around 6 years old. It features three adjustable platform levels — roughly 11″, 14″, and 18″ — so you can select the height that best suits your child’s development stage. As your child grows, the tower stays useful and engaging.

One of Nordi’s standout features is its foldable form. When extended, the footprint is about 18.1″ L × 18.1″ W × 38.6″ H. When folded flat, it reduces to approximately 18.1″ L × 5.3″ W × 38.6″ H — perfect for sliding beside a counter, under a bench, or into a narrow closet. Ideal for small-space living like condos or compact kitchens.

To ensure your little one's safety, the tower comes with non-slip strips that can be easily attached to the steps. These soft, grippy strips help prevent slipping and make every climb more secure.
Please note: the non-slip strips are included in the package and can be gently applied by hand after unboxing.

Our handle lock features a double security mechanism that requires you to simultaneously pull out both side locks to unlock it. This design prevents children from accidentally opening the lock, ensuring extra safety.

Absolutely! This collapsible kitchen tower boasts an anti-tip design and safety fencing devices, ensuring enhanced stability and effectively preventing any tipping or shaking while your child is using it. You can have peace of mind knowing that your little one will be safe and steady on this tower.

Stability and safety are built in. The tower features a balanced base and supports up to 130 lbs. However, as with any elevated platform for children, safe setup and supervision matter. To help ensure safety:

• Place the tower snugly against a solid surface (e.g., counter or table).
  
• Make sure all four feet rest firmly on the floor — avoid shifting rugs or uneven surfaces.
  
• Stay within arm’s reach when your child is climbing or standing.
  
• Discourage jumping or leaning backward — the tower is meant for helping and standing safely.
  
  Additionally, the built-in dual-lock handle mechanism ensures your child cannot easily fold or release it without adult help.

The Nordi Tower comes equipped with multiple safety enhancements:

• Guardrails for child support.
  
• Non-slip strips for better grip on the steps.
  
• Anti-tip base design to minimize wobble.
  
• Double-action lock on the folding mechanism to prevent accidental collapse.
  
• FSC-MIX certified wood, low-VOC finishes, lead- and phthalate-free materials.
  
• Certified to the Consumer Product Safety Commission (CPSC) standards for children’s furniture.

Cleaning is simple: just wipe with a soft damp cloth (and avoid harsh alcohol-based cleaners). The wood finish is smooth, making it easy to maintain. For minor scuffs or rough spots, gently sand with fine-grit sandpaper and apply a child-safe wood treatment if desired.

Each week or so, check that screws, locks, and feet are secure — a quick check helps maintain safety and durability.

Unfolded size: approx. 18.1″ L × 18.1″ W × 38.6″ H
Folded size: approx. 18.1″ L × 5.3″ W × 38.6″ H
Weight limit: supports up to 130 lbs (approx. 59 kg) of use safely.
Item weight: about 25.85 lbs (11.7 kg)

These specifications make it suitable for compact living while supporting confident use by your child.

When installing the step stool to the highest level, please connect the movable panel to the second hole from the back. Refer to the diagram below and secure the screw at the position marked by the arrow – this is the correct installation method.

The product measures 18.1" L x 18.1" W x 38.6" H when unfolded. When folded, it reduces to 18.1" L x 5.3" W x 38.6" H, making it very compact for storage.

Our foldable model does not include a mesh cover — it features safety guard rails instead.
This thoughtful design lets your child climb up and down safely while keeping the structure open and easy to use.
Every detail has been carefully crafted to ensure both safety and comfort, giving parents peace of mind during every little moment of exploration.

The magnetic locking mechanism of our Toddler Tower is discreetly built-in and cannot be directly observed from the outside. The magnets are located in a small curved groove at the inner ends of the stepping rods, so they remain invisible unless disassembled.
We recommend following these steps to experience it:
1. Gently hold the handrails with both hands and press down steadily on the stool surface.
2. You'll hear a clear "click" sound — this means the magnetic lock has engaged, keeping the structure firm and secure.
3. To unlock, lightly lift the wooden locks on both sides of the handrails outward and pull to separate.

It's normal for the wood-grain lock to appear slightly tilted at times.
Because the handrail is designed to move and adjust, a gentle downward pull from gravity may cause a small visual tilt during use.
This doesn't affect stability or safety in any way — the structure remains secure and reliable for your little one's daily adventures.

A slight movement of the safety bars after locking is completely normal.
This gentle flexibility is part of the design and helps absorb small shifts during use.
It doesn’t affect the safety or stability of the tower — your child remains fully secure during every use.

Yes, some assembly is required, but it’s straightforward. All tools and instructions are included, and setup typically takes around 15-30 minutes.

The Nordi Tower comes with a 24-month (2-year) warranty. Should you receive any damaged or missing parts, please contact our support team at care@harppababy.com with your order number, photos of the issue, and the batch label. We’ll assist swiftly to ensure your set remains safe and serviceable.

Yes — here are a few helpful notes to get the best from the tower:

• Always supervise your child while they’re standing on the platform.
  
• Clear the area of hot pans, sharp utensils, or heavy items when the tower is positioned near counters.
  
• Use on flat, stable flooring — avoid sloped surfaces or uneven rugs.
  
• Barefoot or socks with good traction are best for grip on non-slip surfaces.
  
• After use, fold and store the tower neatly so it remains out of the way until next time.
  
• Encourage your child to treat the tower as a “helper station” rather than a “jump zone” — making mindful use helps build safe habits.
  

Yes! If you’re looking for a meaningful gift for a 2-6-year-old who loves to explore, help, or be involved, the Nordi Tower is an excellent choice. It combines safety, style, growth-adaptability, and multi-scene use — making it a gift that supports play, independence, and shared moments with family.

Absolutely — one of the most special features of the Nordi Tower is its long-term adaptability. After your child no longer needs the platform for kitchen height, it transitions beautifully into other roles: a craft table helper, a reading station, a plant-care stand, or a side platform for older kids. Its aesthetic design ensures it stays part of your home, not hidden away.

Please send an email to care@harppababy.com
or contact the platform's customer service. Be sure to include your order number, photos of the issue, the batch number from the product label, and your shipping address. We will provide replacement parts to ensure your product can be used safely and for a long time.