Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

Rori is recommended for little riders ages 6–36 months.

It’s made for babies and toddlers who are ready for seated rides, from early park strolls to weekend family outings. For younger babies or children outside this age range, please follow your pediatrician’s guidance and the product manual.

Yes. Rori is designed for two little riders.

Each seat supports up to 55 lbs, with a total standard load-bearing capacity of 110 lbs. It’s a great fit for siblings, twins, or best friends who love riding together.

Yes, Rori is designed to feel easier for everyday use.

At just 32.94 lbs, it’s roomy enough for two but still easier to fold, lift, and load into the trunk than many heavier wagon strollers. It’s made for real family days when you’re carrying snacks, bags, and maybe a tired kid too.

Rori is made for everyday outdoor paths.

The 11" rear wheels and 7.5" front swivel wheels help it roll through sidewalks, parks, beach paths, grass, parking lots, and weekend market strolls with less fuss.

It’s not meant for running, skating, or rough off-road use. Always move at a normal walking pace.

Yes. Each seat includes a secure 3-point harness.

Always buckle your child in while riding, keep them seated, and stay close during use. Rori is designed for supervised family outings, not unattended use.

Yes. Rori has a rear brake system that helps lock the wagon in place when you stop.

We recommend using the brake whenever you pause, help your child in or out, or park the wagon on a flat surface.

Yes. Rori gives you both options.

You can use the push handle for everyday strolling, or switch to the pull handle when the path gets busier, bumpier, or tighter. This makes it easier to adjust based on where the day takes you.

Yes. Rori includes a built-in snack tray.

It’s great for cups, snacks, small toys, and quick park breaks. The tray supports up to 4.4 lbs, so keep heavier items in the lower storage area instead.

Rori comes with practical built-in storage for family outings.

It includes an under-seat storage area, hanging storage bag, organizer bag, and snack tray, so you have space for diapers, wipes, bottles, snacks, toys, picnic gear, and everyday extras.

For best balance, keep heavier items low and avoid hanging heavy bags from the handle or canopy.

Yes, once your child outgrows the riding stage, Rori can still be useful as a gear hauler.

You can use it for groceries, beach toys, picnic blankets, sports gear, diaper bags, and everyday family extras. Just stay within the product’s weight limits and keep heavier items low for better balance.

Yes. The canopy can be adjusted to help keep direct sun off little faces during sunny strolls, park days, and everyday outings.

It’s helpful when the sun shifts, especially during longer walks or outdoor family days.

Yes. Rori is made for quick everyday handling.

It folds down for easier trunk loading, home storage, and family trips. This is especially helpful when your hands are full and everyone is ready to go.

Yes. For everyday crumbs, spills, and outdoor messes, wipe the fabric, frame, and tray with a damp cloth and mild soap as needed.

Let everything dry fully before storing. For long-term care, keep the wagon dry and avoid storing it in direct sunlight for extended periods.

Yes, some simple setup is required.

The manual includes step-by-step instructions for unfolding the wagon, installing the wheels, canopy, tray, pull handle, storage bags, and brake use. We recommend reading the manual before assembly and checking that all parts are locked in place before use.

Yes. Rori is the kind of gift parents actually use.

It’s a thoughtful pick for first birthdays, baby showers, holidays, or growing families with two little riders. It helps with park days, errands, weekend trips, snack breaks, and all the little extras that come with family life.

Yes. Rori comes with a 2-year warranty.

If you need help with your order, replacement parts, product setup, or warranty support, please contact us at:

care@harppababy.com

Please include your order number, a short description of the issue, and photos or videos if helpful.