Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

The Nordi toddler tower is a versatile and adjustable tower designed for toddlers. It's designed to offer both sitting and standing options, making it perfect for various activities.

Yes, it is. The Nordi tower is made from responsibly sourced birch plywood and beech wood, certified under the FSC® MIX label (FSC® C216180). This means the wood comes from well-managed forests that meet strict environmental and social standards. It’s part of our promise to create safe, eco-conscious products for your family and the planet.

To ensure your little one's safety, the tower comes with non-slip strips that can be easily attached to the steps. These soft, grippy strips help prevent slipping and make every climb more secure.
Please note: the non-slip strips are included in the package and can be gently applied by hand after unboxing.

The Nordi Toddler Tower grows with your little one, featuring three adjustable platform levels to match every stage of development. Designed for children from 18 months to 6 years old, the tower easily adjusts in height—11", 14", and 18"—so your child can safely explore, learn, and share joyful moments by your side.

Our handle lock features a double security mechanism that requires you to simultaneously pull out both side locks to unlock it. This design prevents children from accidentally opening the lock, ensuring extra safety.

Absolutely! This collapsible kitchen tower boasts an anti-tip design and safety fencing devices, ensuring enhanced stability and effectively preventing any tipping or shaking while your child is using it. You can have peace of mind knowing that your little one will be safe and steady on this tower.

Yes, it can! The Nordi toddler tower is designed to be foldable, allowing you to easily store it when not in use and freeing up your living space. When folded, it has a width of 5.3 inches , a length of 18.1 inches , and a height of 38.6 inches (98 cm), providing a compact and space-saving storage solution.

Absolutely! Our Nordi toddler tower is made of natural wood with no added varnish or dyes. It is completely free from plastic elements, making it an all-natural, eco-friendly product. Additionally, it is certified by CPSC for children's product safety (for ages 2 to 6), ensuring your child's safety and security while using it.

Cleaning is simple and worry-free — just wipe gently with a soft damp cloth. The Nordi Toddler Tower is crafted from polished birch and sturdy beech wood, featuring a smooth surface that’s easy to clean and safe for little ones.

The Nordi toddler tower features three adjustable height levels to grow with your child's needs:
Level 3: Best for children aged 18 months to 2 years, with a height of 11 inches.
Level 2: Ideal for children aged 2 to 3 years, with a height of 14 inches.
Level 1: Perfect for children aged 4 to 6 years, with a height of 18 inches.
Each level is designed to provide the right balance of comfort and safety as your little one grows and gains independence.

When installing the step stool to the highest level, please connect the movable panel to the second hole from the back. Refer to the diagram below and secure the screw at the position marked by the arrow – this is the correct installation method.

Absolutely. Safety is a top priority. This Nordi toddler tower is equipped with safety features, including an anti-tip design and safety fencing devices, ensuring stability and preventing any tipping or shaking while your child is using it.

The Nordi toddler tower is suitable for children ages 2 to 6, making it a versatile tool that grows with your child's development.

Yes, some assembly is required. However, it's a straightforward process and typically takes only about 5 minutes. Instructions are provided for your convenience.

The Nordi toddler tower can support a maximum weight of 200 pounds, providing stability and confidence for your child's activities.

We offer a 2-year warranty, ensuring your satisfaction and peace of mind with your purchase.

The product measures 18.1" L x 18.1" W x 38.6" H when unfolded. When folded, it reduces to 18.1" L x 5.3" W x 38.6" H, making it very compact for storage.

Please contact our customer service team first. We'll provide a solution based on your product issue to help you avoid high return shipping costs.

Please send an email to care@harppababy.com
or contact the platform's customer service. Be sure to include your order number, photos of the issue, the batch number from the product label, and your shipping address. We will provide replacement parts to ensure your product can be used safely and for a long time.

Our foldable model does not include a mesh cover — it features safety guard rails instead.
This thoughtful design lets your child climb up and down safely while keeping the structure open and easy to use.
Every detail has been carefully crafted to ensure both safety and comfort, giving parents peace of mind during every little moment of exploration.

The magnetic locking mechanism of our Toddler Tower is discreetly built-in and cannot be directly observed from the outside. The magnets are located in a small curved groove at the inner ends of the stepping rods, so they remain invisible unless disassembled.
We recommend following these steps to experience it:
1. Gently hold the handrails with both hands and press down steadily on the stool surface.
2. You'll hear a clear "click" sound — this means the magnetic lock has engaged, keeping the structure firm and secure.
3. To unlock, lightly lift the wooden locks on both sides of the handrails outward and pull to separate.

It's normal for the wood-grain lock to appear slightly tilted at times.
Because the handrail is designed to move and adjust, a gentle downward pull from gravity may cause a small visual tilt during use.
This doesn't affect stability or safety in any way — the structure remains secure and reliable for your little one's daily adventures.

A slight movement of the safety bars after locking is completely normal.
This gentle flexibility is part of the design and helps absorb small shifts during use.
It doesn’t affect the safety or stability of the tower — your child remains fully secure during every use.

The screws on both sides of the handrail only need to be firmly secured — no need to overtighten.
Tightening too much may cause the mechanism to jam.
This thoughtful design ensures the handrail stays safe, stable, and easy to adjust, giving parents peace of mind every time the tower is used.

Always place it against a wall:
The toddler tower is designed to rest firmly against a solid surface — such as a countertop, kitchen island, or table.
This helps create a steady and secure working space for your little helper.

Face the counter:
The enclosed guardrails keep your child safe while they stand — but only when they're facing the counter.
Encourage them to stay turned toward it to maintain full balance and protection.

Not for free play:
The tower is meant for guided activities, not independent play.
It should always be placed near a stable work area where your child can safely join you in daily routines like cooking or washing vegetables.
💬 “Safety Contract” Tip:
Turn safety into a shared moment!
Gently remind your child, “Keep your back against the guardrail,” or “Raise your hand before sitting down.”
Making safety part of a fun routine helps them learn naturally while staying secure.

Why this matters:
When the tower sits snugly against a counter, there’s no wobbling, no gaps, and no tipping.
Your little one can focus on what matters most — exploring, learning, and helping right beside you, safely and confidently.
Nordi Toddler Tower is not an independent babysitter and requires parental/caregiver supervision.

To help your little one explore safely every day, take a moment each week to check the following:

Hardware & Structure:
Make sure all screws are snug, buckles move smoothly, and the guardrail feels steady and secure.

Environment:
Place the toddler tower away from stoves, windows, or other heat sources. Ensure the floor is dry, level, and free from clutter.

Usage:
Avoid letting children jump or climb together on the toddler tower. For comfort and safety, limit each session to around 20 minutes.

Monthly Tip:
Once a month, gently tighten all screws with a wrench — especially after seasonal changes when wood may expand or contract.