FAQs

At this time, we do not offer international shipping outside of the United States, Canada, and Australia.

If you are located in another country and are interested in placing an order, please contact our support team at care@harppababy.com. Our team will be happy to check product availability and see if a shipping solution can be arranged.

You can also review our Shipping Policy here:

https://harppababy.com/pages/shipping-policy

Yes. We offer free standard shipping to the 49 contiguous states in the United States.

Orders are typically processed within 3–8 business days before shipment. Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your delivery.

Please note that we currently do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories.

If you would still like to arrange shipping to these locations, please contact our support team at care@harppababy.com. In some cases, we may be able to arrange shipping with an additional freight charge depending on the destination and product.

For more details, please visit our Shipping Policy:

https://harppababy.com/pages/shipping-policy

Yes, we offer shipping to Canada for selected products only.

Availability may vary depending on the product. We recommend contacting our support team before placing your order to confirm availability.

Please note that customs duties, taxes, or import fees may apply, depending on your local regulations.

For more information, please visit our Shipping Policy:

https://harppababy.com/pages/shipping-policy

Yes, we offer shipping to Australia for selected products.

Product availability may vary depending on the item. Some remote areas may require additional shipping fees.

For more information about product availability and shipping details, please visit our Shipping Policy:

https://harppababy.com/pages/shipping-policy

We currently ship orders within the United States, and selected products are available for Canada and Australia.

Our primary shipping carrier in the United States is FedEx. Shipping partners may vary depending on the destination and product availability.

Orders are typically processed within 3–8 business days before shipment. Once your order ships, you will receive a shipping confirmation email with tracking information.

For Canada and Australia orders, product availability may vary. Please check the product page or contact us for confirmation before placing your order.

For more information, please visit our Shipping Policy:

https://harppababy.com/pages/shipping-policy

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your order through:

• The shipping confirmation email

• Your order confirmation page

• The Shop App

If you are unable to locate your tracking information or need further assistance, please contact our support team at care@harppababy.com or call our support hotline.

Support hours:

10:00 AM – 7:00 PM Eastern Daylight Time (EDT)

7:00 AM – 4:00 PM Pacific Daylight Time (PDT)

For orders shipped within the United States, applicable sales tax may be charged based on your shipping address and local regulations. The exact amount will be calculated at checkout if required.

For orders shipped to Canada or Australia, customs duties, taxes, or import fees may apply depending on your local customs authority. These charges are determined by your country's regulations and are not controlled by HARPPA.

If you have any questions regarding taxes or duties, please feel free to contact us at care@harppababy.com.

Orders are typically processed within 3–8 business days before shipment.

Delivery times may vary depending on your location, the shipping carrier, and external factors such as weather or logistics delays.

Once your order has shipped, you will receive a tracking number so you can monitor the delivery status.

For full details, please refer to our Shipping Policy:

https://harppababy.com/pages/shipping-policy

Yes. If your order has not yet entered the shipping process, we may still be able to update the shipping address.

Please contact our support team at care@harppababy.com as soon as possible.

Once an order has been shipped, it may no longer be possible to modify the address. In some cases, additional shipping fees may apply for redelivery.

We’re sorry to hear about the issue with your product.

Please contact our support team at care@harppababy.com and include the following information so we can assist you as quickly as possible:

• Your order number

• The platform where the order was placed (Official Website, Amazon, etc.)

• The product name or model

• The batch or lot number (usually found on the product label or packaging)

• Photos or videos clearly showing the issue

Our team will review the information and provide the appropriate solution, including troubleshooting guidance, replacement parts, or product replacement if necessary.

If your tracking information shows no updates for 7 business days after the estimated delivery date, the package may be considered lost.

Please contact our support team at care@harppababy.com, and we will investigate the issue with the shipping carrier and assist you with the next steps.

At this time, we are unable to ship orders to PO Box or APO/FPO addresses.

To avoid delays in processing and delivery, please make sure to provide a valid residential or business street address at checkout. Orders with unsupported addresses may require additional verification and could delay shipment.

If you are unsure whether your address is eligible for delivery, please feel free to contact our support team at care@harppababy.com, and we’ll be happy to assist you.

We offer 30-day hassle-free returns for product-related issues and a 12-month warranty for added peace of mind.

If you experience any issues with your purchase or need assistance with a return or warranty claim, our customer support team is always here to help.

For full details about our return, exchange, and warranty policies, please visit our Return & Exchange Policy

If you have received a discount code, you can apply it during checkout.

Follow these steps:

1. Select your favorite HARPPA product
   
2. Add the item to your cart
   
3. Proceed to checkout
   
4. Enter your discount code in the discount field
   
5. Complete your payment

Shop here:
https://harppababy.com/

Please note that discount codes cannot be combined with other promotional offers unless stated otherwise.

Some promotions may exclude certain products or collections. Please refer to the campaign details for specific terms and conditions.

You can find helpful installation guides and product tutorials on these pages:

Product manuals

https://harppababy.com/pages/product-manuals

How-to videos

https://harppababy.com/pages/how-to-video

If you cannot find the information you need, feel free to contact our support team. We will check with our product specialists and get back to you as soon as possible.

A pre-order item is a product that is temporarily out of stock but available for advance purchase.

By placing a pre-order, you reserve the item in advance. Once the product is restocked, orders will be shipped in the order they were placed.

Estimated restocking and delivery timelines are listed on the product page, so we recommend checking the product details for the most up-to-date information.

Once your order ships, you will receive a shipping confirmation email with tracking information.

If you have any questions about the pre-order status or expected restock timeline, please feel free to contact our support team at care@harppababy.com, and we’ll be happy to assist you.

Yes. If your order has not yet entered the shipping process, we may still be able to update certain details such as the shipping address or product selection.

Please contact our support team as soon as possible at care@harppababy.com with your order number and the requested changes.

Once an order has been shipped, modifications may no longer be possible.

If you need to cancel an order, please email our support team at:

care@harppababy.com

Include your order number so we can assist you as quickly as possible.

We're sorry to hear you experienced an issue with your product.

To help us resolve this quickly, please email our support team and include the following information:

• Your order number
• The platform where you purchased the product (Official Website, Amazon, etc.)
• Photos or videos showing the issue if possible

Once confirmed, our team will arrange the appropriate replacement parts or solution.

Please also include your shipping details:

• Name
• Address
• Zip code
• Phone number

Email: care@harppababy.com

If your order was placed on Amazon, please contact our after-sales support team directly so we can assist you.

Email us at:

care@harppababy.com

Please include:

• Your Amazon order number
• A short description of the issue

Our team will review the situation and help resolve it as quickly as possible.

We accept most major credit cards, including Visa, MasterCard, Discover, and American Express. You can also check out using PayPal, Apple Pay, Shop Pay, or Google Pay for a faster and more convenient payment experience.

Note: As our payment processing is managed through our Hong Kong finance entity, some banks or card issuers may apply a small international transaction or foreign exchange fee depending on their policies. These fees are determined by your bank and are not charged by Harppa.

Payment failures can happen for several reasons, such as temporary payment gateway issues, browser or internet connection problems, or card-related restrictions from your bank.

If your payment didn’t go through, we recommend trying the following:

• Double-check that your card details are entered correctly

• Try using a different payment method (PayPal, Apple Pay, Shop Pay, or another card)

• Refresh the page and try again

• Try completing the checkout using another browser or device

• Make sure your bank allows international or online transactions

These simple steps resolve most payment issues quickly.

If you still experience difficulties, please contact our support team at care@harppababy.com, and include a screenshot of the error if possible. We'll be happy to help you complete your order.

If your refund has been approved, it will be processed through the original payment method.

For orders paid via Shopify Payments, refunds are typically processed within 1–2 business days on our end. After that, it may take up to 10 business days for the refunded amount to appear in your account, depending on your bank or card provider.

If you haven’t received the refund after this period, we recommend contacting your bank directly, as processing times may vary between financial institutions.

If you need any help checking the refund status, please feel free to reach out to our support team at care@harppababy.com. We're always happy to assist.

Yes. All payments on our website are processed through secure and encrypted payment gateways.

We do not store your credit card information. All transactions are protected using industry-standard security measures to ensure your payment details remain safe.

You can shop with confidence on our website.