Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

Yes. Cuddly Lite is designed as a newborn bassinet and bedside sleeper when used as directed. Always place baby on their back, use only the Harppa-provided firm mattress, and keep the sleep space flat, clear, and free from pillows, blankets, toys, or extra padding. CPSC and AAP safe sleep guidance also emphasizes a firm, flat sleep surface with no soft items in baby’s sleep area.

Cuddly Lite is made for newborns from 0–5 months, up to 20 lb / 9 kg. Stop using it once your baby starts to push up on hands and knees, can sit up, or reaches the weight limit, whichever comes first. The manual also lists the product as suitable for 0–5 months with a standard load-bearing capacity of 20 lb.

Yes. Cuddly Lite is a 2-in-1 bassinet. Use it as a standalone bassinet during the day, or secure it beside your bed for nighttime care. In bedside sleeper mode, always use the included fixing belts and make sure the bassinet sits closely and securely next to your bed.

Cuddly Lite works best with adult beds that have open space underneath, such as many metal bed frames or wooden bed frames with clearance. It may not work well with platform beds, Tatami-style beds, storage beds, box beds, or solid-base beds because the bassinet may not sit flush beside the mattress.

For bedside mode, the height adjustment range is 17.71"–21.65". We recommend measuring from your floor to the top of your mattress before purchase.

Cuddly Lite has 6 adjustable height levels, ranging from 17.71" to 21.65". This helps you better align the bassinet with your bedside setup for night feeds, quick check-ins, and early newborn care.

No. Cuddly Lite does not rock or sway. It is designed as a steady, non-moving bassinet for parents who prefer a stable sleep surface.

The slight tilt is designed for supervised post-feed care, such as after feeding or burping. It should not be used as a sleep-positioning claim. For sleep, always keep baby on a firm, flat surface as directed. AAP guidance recommends a firm, flat, non-inclined sleep surface for infant sleep.

Yes. Cuddly Lite includes a mattress designed for this bassinet. The mattress size is 31.3" × 17.5". Always use only the Harppa-provided mattress, and do not add extra padding, pillows, blankets, or another mattress.

Yes, but please choose carefully. The included mattress is not a standard US crib size, so compact bassinet sheets or stretchy universal bassinet sheets usually work best. Make sure the sheet fits snugly and does not bunch up or come loose.

Yes. The mattress cover is removable for easier cleanup after little leaks or spit-up. Reattach it fully and make sure it is smooth and secure before placing baby inside.

Yes. The fabric liner can be removed when needed for easier care. After reattaching, check that the liner, zipper, side panel, and frame are all fully secured before use.

Yes. Cuddly Lite has 360° swivel wheels, so you can move it from the bedroom to the living room or nursery. Always lock the wheels before placing baby inside or when the bassinet is not being moved.

Yes. The lower storage shelf is made for small newborn essentials like diapers, wipes, burp cloths, pacifiers, and swaddles. It helps keep the things you reach for most close by, especially during late-night care.

The Beige version uses a thicker 450D linen-blend fabric, giving it a slightly more textured look. The Light Gray and Dark Gray versions use smooth 300D oxford fabric. All colors are designed to feel soft, breathable, and easy to blend into the bedroom or nursery.

No. Cuddly Lite has a no-tool setup with a click-together frame. Please still follow the manual step by step and check that every part is locked in place before use.

Cuddly Lite does not fold completely flat. It can be disassembled for more compact storage when not in use, but it is not positioned as a travel bassinet.

Yes. Cuddly Lite is third-party tested to applicable ASTM and CPSC standards for this product category. For the safest setup, always follow the manual, use the included fixing belts in bedside mode, lock the wheels before use, and use only the Harppa-provided mattress.

Yes. Cuddly Lite is a practical gift for new parents because it covers one of the biggest early needs: keeping baby close for the first months. It is especially suitable for baby showers, newborn gifts, and baby registry lists.