At Harppa, the safety and well-being of families and little ones remain our highest priority.
Harppa is conducting a voluntary recall of affected Nordi Foldable Toddler Towers, Model HANS0002, sold in the United States.
This voluntary recall is intended to clarify the difference between counter-supported use and freestanding use, and to provide affected customers with updated protective and stability components.
Harppa is providing eligible customers with a free repair kit that includes:
- Protective netting
- Stabilizing feet
- Required clips and fastening components
- Updated installation instructions
The complete repair kit and standard shipping will be provided at no cost.
Important Use Guidance
Counter-supported use:
The tower may continue to be used when it is positioned flush against a stable kitchen counter or another fixed, stable surface, with no gap in between. The additional stability parts are not required for this setup.
Freestanding use:
Do not use the tower as a freestanding unit until you have received the complete repair kit and installed all required components according to the updated instructions.
We apologize for any inconvenience and appreciate your understanding and cooperation.
Recall Scope
This voluntary recall applies to:
Product
Nordi Foldable Toddler Tower
Model
HANS0002
Included Colors
The steps, standing platform, and safety bars are natural wood-colored.
Approximate Dimensions
18 inches deep × 18 inches wide × 38.6 inches tall
Sold Online At
- Harppababy.com
- Amazon.com
Affected Sales Period
September 2023 through July 30, 2026
Units
Approximately 47,166 units
Original Selling Price
Approximately $130
If you are unsure whether your Nordi Tower is included, please contact Harppa with your order information and a clear photo of the product.
Phone: +1 (833) 471-9321
Email: recall@harppababy.com
Reason for the Voluntary Recall
The Nordi Tower may be understood or used as a freestanding unit.
When used freestanding without the updated stability components, the tower may become unstable or tip over.
A child’s torso may also fit through the openings on the front and back sides of the tower. The updated protective netting is intended to address these openings.
These conditions may pose:
- Tip-over hazards
- Fall hazards
- Entrapment hazards
Harppa has received three reports of instability or tip-overs, including two reported injuries involving scrapes, cuts, and bruises.
This voluntary recall allows Harppa to reach affected customers, clarify the approved use setups, and provide the updated components and instructions.
What You Should Do
If the Tower Is Used Against a Counter
You may continue using the tower when all of the following conditions are met:
- The tower is positioned flush against a stable kitchen counter or another fixed, stable surface
- There is no gap between the tower and the supporting surface
- The tower is placed on a flat, stable floor
- The tower is kept in its original condition
- An adult supervises the child at all times
The additional stability parts are not required for this counter-supported setup.
If the Tower Is Used Freestanding
Do not use the tower as a freestanding unit until:
- You have received the complete repair kit
- All required components have been installed
- All straps, buckles, clips, and fasteners are securely attached
- Installation has been completed according to the updated instructions
Do not use only part of the repair kit.
Do not create, modify, or substitute your own stability components.
How to Receive Your Free Repair Kit
1. Check Your Product
Please confirm whether your product matches the following description:
- Nordi Foldable Toddler Tower
- Model HANS0002
- White, black, or blue frame
- Natural wood-colored steps, platform, and safety bars
- Purchased during the affected sales period
The model information may appear on the product label, original packaging, order details, or instruction materials.
If you cannot locate the model information, please submit a clear photo of the tower and any product label you can find.
2. Submit Your Request
Complete the repair-kit request form and provide the following information when available:
- Full name
- Email address
- Phone number
- Current shipping address
- Order number
- Approximate purchase date
- Purchase platform or retailer
- Product color
- Product model
- Clear photo of the tower
- Photo of the product label, if available
You may also contact the Harppa recall support team:
Phone: +1 (833) 471-9321
Email: recall@harppababy.com
3. Receive Your Repair Kit
After your information has been reviewed and your product has been confirmed as eligible, Harppa will arrange shipment of the complete repair kit.
The kit includes:
- Protective netting
- Stabilizing feet
- Required clips and fastening components
- Updated installation instructions
The repair kit and standard shipping will be provided free of charge.
Timing may vary depending on request volume, parts availability, and delivery location. Updates will be sent to the email address provided with your request.
4. Follow the Updated Instructions
Before using the tower in a freestanding setup:
- Confirm that all required components are included
- Read the complete installation instructions
- Install all required components
- Secure every strap, buckle, clip, and fastener
- Confirm that the finished setup matches the updated installation guide
Do not resume freestanding use until the complete installation is finished.
The freestanding stability components should not be installed when the tower is being used flush against a stable counter or fixed surface.
Important Safety Notice
Please do not use the affected Nordi Tower as a freestanding unit while waiting for the repair kit.
Do not return the product to Amazon or another retailer unless Harppa specifically instructs you to do so.
Contact Harppa directly so our team can review your product and provide the appropriate next steps.
While the voluntary recall is being addressed, affected products should not be:
- Resold
- Donated
- Given away
- Redistributed to another family
If someone else currently has the tower, please share this recall page with them and ask them to contact Harppa directly.
Contact Harppa
For voluntary recall support:
Phone
+1 (833) 471-9321
Email
recall@harppababy.com
Customer Service Hours
Monday–Friday
10:00 AM–7:00 PM ET
7:00 AM–4:00 PM PT
Please include your order number, product color, product photos, and current shipping address when available.
