Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

Yes, the Cuddly Sway is built for safe overnight sleep. It is third-party tested and meets ASTM F2194-16e, ASTM F2906-13, CPSC, and CPSIA standards. It comes with two fixed safety straps so you can securely attach it to your bed, ensuring your baby stays safe all night.

The Cuddly Sway works best with standard metal bed frames or wooden bed frames that have open space underneath and allow the bassinet to align closely with your mattress.

For safe bedside use, the height from your floor to the top of your mattress should be 22.4 inches or lower.

Not compatible with the following bed types:

• Platform beds (such as Tatami or solid-base designs without clearance)
• Storage beds or box beds (with built-in drawers or enclosed bases)

These types of beds may prevent the bassinet from sitting flush with the side of your bed, and may pose safety risks when used in bedside sleeper mode.

Summary:

• Compatible beds: Metal bed frames, wooden bed frames with clearance
• Not compatible: Platform beds, Tatami-style beds, storage or box beds
  

Absolutely. The bassinet is designed for newborns from 0 to 5 months and up to 9 kg (19.84 lbs), so you can use it right when you bring baby home.

Our 3-in-1 design lets you use it as a bassinet, bedside sleeper, or gentle rocker. Whether you want to rock your baby to sleep or simply keep them close for a midnight feed, its smooth side-to-side sway calms baby just like a parent’s hands.

Yes, the setup is tool-free. Just click and unfold in under 5 minutes. Even a busy parent can set it up solo.

Yes, the bassinet comes with a firm, supportive mattress and a removable, machine-washable cover. For everyday messes like spit-up, simply remove the cover and wash it as needed.

Everything your baby needs to sleep comfortably is already included — no extra purchases required.

Very easy. The 100% cotton quilted mattress cover is removable and machine-washable. The outer fabrics are soft and durable, and you can wipe down the surfaces with a damp cloth.

Yes, there are 5 height levels (from 19.3 inches to 22.4 inches) to ensure your baby is always within arm’s reach for easy access during those midnight feeds.

We’ve thought of that. After a nighttime feed, you can gently tilt the bed between 3° to 7° to reduce reflux and support digestion. It’s a small detail that makes a big difference.

Yes. The 360° lockable swivel wheels let you roll it between rooms smoothly. When you’re ready to rock or rest, just lock the wheels in place.

It’s designed to be compact yet comfortable. The outer dimensions are 40.2 inches by 27.2 inches, with a built-in storage basket underneath for diapers, wipes, and all your baby essentials.

No, it uses a manual upper-frame glide. This gives you full control without the need for batteries or any motor noise.

Yes, it is lightweight (10.3 kg or 22.7 lbs) and easy to set up or fold down, making it ideal for travel or switching rooms.

We offer a 12-month warranty, and our customer service team is always here to help if you need support or replacement parts.

Yes, both color options use 450D linen blends that are gentler and more breathable than typical 300D fabrics. They have been tested to be safe for baby’s delicate skin.

The outer fabric isn’t fully removable, but it’s stain-resistant and easy to clean with a damp cloth.

The bassinet is designed to slide partially under most beds. If your bed has a raised frame or storage drawers, measure from the floor to your mattress to ensure it fits within the ideal range of 19.3 to 22.4 inches.

The Cuddly Sway uses a quiet, manual glide—no motors, no noise. Once you unlock the side switch and give it a gentle push, it sways smoothly for a short while before settling still on its own. It’s perfect for calming baby without needing to rock constantly. Want it to stop? Just flip the switch back to lock the sway.

The 2-inch wheels are rubberized to protect wooden floors and are slip-resistant on most surfaces, ensuring smooth movement throughout your home.

This bassinet is designed for one baby at a time with a maximum weight of 9 kg (19.84 lbs). For twins, we recommend using two separate bassinets to ensure safety.

Not at all. The Cuddly Sway glides gently from the top, not the base, so the motion stays soft and steady—just like rocking in your arms. It’s designed to calm without bouncing or jolting, so your baby can drift off peacefully without getting overstimulated or startled.

Yes, the Cuddly Sway is perfect for both nighttime sleep and daytime naps. Just always place your baby on their back and keep the bassinet free of loose items.