Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

Yes, it’s designed with overnight sleep in mind. The sturdy frame, breathable mesh, and firm mattress offer a safe sleeping environment right next to your bed. It also includes safety straps to securely anchor the bassinet to your bedside.

Yes. It’s perfectly safe to use as a standalone bassinet. Just make sure the wheels are locked when the bassinet is stationary.

The Cuddly Lite works best with standard metal bed frames or wooden bed frames that have open space underneath and allow the bassinet to align closely with your mattress.

To use it safely as a bedside sleeper, your bed should be no higher than 21.65 inches from the floor to the top of the mattress.

Not compatible with the following bed types:

• Platform beds (such as Tatami or solid-base designs without clearance)
• Storage beds or box beds (with built-in drawers or enclosed bases)

These types of beds may prevent the bassinet from sitting flush with the side of your bed, and may pose safety risks when used in bedside sleeper mode.

Summary:

• Compatible beds: Metal bed frames, wooden bed frames with clearance
• Not compatible: Platform beds, Tatami-style beds, storage or box beds

The Cuddly Lite has six adjustable height settings, ranging from 17.71" to 21.65", which fits most standard adult beds. If you're not sure, measure from your floor to the top of your mattress and match it with our settings.

Once your baby starts to push up on hands and knees, or weighs more than 9 kg (about 19.84 lbs), it's time to transition out of the bassinet—whichever comes first.

No, this model doesn’t have a rocking or sway function. It’s built for steady, stable sleep—ideal for parents who prefer a non-moving sleep surface.

The included mattress is not a standard US crib size, so fitted sheets for compact bassinets or stretchy universal sheets work best. Mattress size: 31.3" × 17.5".

Absolutely. You can easily roll it into the living room or wherever you are. It works just as well for daytime naps as it does for night feeds.

The Beige version is made from a slightly thicker 450D linen blend, which feels a bit more textured and durable. The Light Gray and Dark Gray options are made from smooth 300D oxford fabric. All are soft and breathable—just pick the one that fits your home best.

The mattress is firm enough to support safe sleep, as recommended by pediatricians, but still has a soft touch. It’s made with resin cotton and comes with a TPU-coated waterproof cover that’s easy to clean.

Yes, the cover is fully removable and machine washable. One side has a waterproof layer with a star print to help you know which side to use after little accidents.

Very easy. It has 360° swivel wheels that roll smoothly across most floors and lock securely when you want it to stay in place. Whether you're in the bedroom, living room, or by a sunny window, your baby stays close.

No tools needed. The whole thing clicks together in just a few minutes. You won’t need help—or a manual longer than a diaper change.

The bassinet doesn’t fully fold flat, but it can be disassembled quickly and stored compactly in its original box or a closet when not in use.

Yes, it’s third-party tested and certified to meet ASTM F2194-16e and F2906-13 standards. It also complies with CPSC and CPSIA regulations. Safety comes first, always.