Currently, we only ship within the contiguous U.S. and Canada, free of charge. We're working on expanding our reach and will keep you updated on international shipping options. Please note, we can't ship to Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories at this time. We appreciate your understanding and apologize for any inconvenience.

We aim to dispatch orders within 2 business days. Once shipped from our warehouse, you can expect your package to arrive within 3-5 business days. Please note, delivery times might vary depending on your location and the shipping option selected during checkout. For updates or questions regarding your order's status or estimated arrival, don't hesitate to get in touch with us.

Sure! We offer hassle-free returns within 30 days for any product quality issues, along with a solid 12-month warranty on all our products. If you encounter any problems with your purchase or need help with returns or warranty claims, our customer service team is here to assist you every step of the way.

Yes. The Cuddly Signature meets all ASTM and CPSC safety standards for bedside sleepers. It’s built with a sturdy iron frame and secure anchor straps so you can safely keep your baby close through the night. The fully breathable mesh and airflow mattress also help reduce overheating for a safer, calmer sleep.

This usually means the legs were installed in the wrong position or the support tube is facing the wrong direction.

Please make sure:

• Each leg is inserted until you hear a clear click
  
• The support tube with wheels is installed with the pointed end facing outward
  
• The left and right legs are not swapped
  

When installed correctly, the bassinet should roll smoothly and sit evenly on the floor.

You should hear a click when each leg is fully inserted. The wheels should sit flat on the floor, and the bassinet should roll smoothly without pulling to one side.

If it feels uneven or hard to move, remove the legs and reinstall them following the direction shown in the manual.

No. Incorrect installation can affect stability and smooth movement.

Before using the bassinet, always double-check that the legs are in the correct position and direction, and that each one is fully clicked into place.

The Cuddly Sway works best with standard metal bed frames or wooden bed frames that have open space underneath and allow the bassinet to align closely with your mattress.

For safe bedside use, the height from your floor to the top of your mattress should be 22.4 inches or lower.

Not compatible with the following bed types:

• Platform beds (such as Tatami or solid-base designs without clearance)
• Storage beds or box beds (with built-in drawers or enclosed bases)

These types of beds may prevent the bassinet from sitting flush with the side of your bed, and may pose safety risks when used in bedside sleeper mode.

Summary:

• Compatible beds: Metal bed frames, wooden bed frames with clearance
• Not compatible: Platform beds, Tatami-style beds, storage or box beds
  

It’s designed for newborns up to 5 months old (or 9 kg / 19.8 lbs), until your baby starts to push up or roll over on their own. It’s perfect for those early months when you want your baby right beside you for every feed and nap.

Super easy — no tools needed. Every part clicks together in under five minutes. Most parents tell us they had it ready before finishing their coffee.

Yes! The 360° swivel wheels make it simple to roll from your bedroom to the living room or kitchen. Just lock the wheels when you’re ready to settle your baby for sleep.

Absolutely. The premium 4D airflow fiber mattress allows air to move freely through every layer, keeping your baby cool and comfortable. It’s fully washable — just remove the mesh cover and rinse or machine-wash it. It dries quickly and stays fresh, even through daily use.

Yes. You can slightly tilt one side of the bassinet (3°–7°) to reduce reflux and spit-up after feeding. It’s a small but powerful feature that helps babies rest better — and helps parents worry less.

The Cuddly Signature glides gently from the top, not the base, which makes the motion smoother and more natural — like rocking your baby in your arms. Just flip the side switch and give it a gentle push. No motors, no noise, just quiet comfort.

Yes. The fabric is made from a soft 450D linen blend that’s breathable, non-toxic, and CPSIA certified free from lead and phthalates. It’s gentle on sensitive newborn skin.

The mattress cover and side fabrics are removable and washable. The storage basket can be wiped clean with a damp cloth — perfect for quick cleanups between diaper changes.

Definitely. The Cuddly Signature is one of those gifts new parents actually use every day. It’s beautifully designed, practical, and easy to set up — a thoughtful choice that says “I care about your sleep, too.”

Yes, the compact footprint makes it ideal for bedrooms, apartments, and shared spaces. It’s lightweight enough to move from room to room without effort, and the soft Sand Cream tone blends naturally with any home decor.

Absolutely. Many parents keep it in the living room or near the kitchen during the day so baby can nap nearby while you get things done. The breathable mesh and smooth sway make it perfect for short naps as well as nighttime sleep.

You’ll receive the bassinet body, 4D airflow fiber mattress, washable cover, storage basket, and two safety straps for secure bedside attachment. Everything you need — no extras to buy separately.

Every Cuddly Signature comes with a 12-month warranty and responsive support. If you ever have an issue, just reach out to us — we’re parents too, and we know how important peace of mind is.