At Harppa, the safety and well-being of families and little ones remain our highest priority.

HARPPA, Inc. is conducting a voluntary recall, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), of affected Nordi Foldable Toddler Towers, Model HANS0002, sold in the United States.

This voluntary recall is intended to clarify the difference between counter-supported use and freestanding use, and to provide affected customers with updated protective and stability components.

Harppa is providing eligible customers with a free repair kit that includes:

• Protective netting
• Stabilizing feet
• Required clips and fastening components
• Updated installation instructions

The complete repair kit and standard shipping will be provided at no cost.

Hazard Description

The recalled toddler towers can collapse or tip over while in use, and a child’s torso can fit through the openings on the front and back sides, posing a risk of serious injury and death due to tip-over, fall, and entrapment hazards. 

Affected Sales Period

September 2023 through July 30, 2026

If you are unsure whether your Nordi Tower is included, please contact Harppa with your order information and a clear photo of the product.

Phone: +1 (833) 471-9321
Email: recall@harppababy.com

Reason for the Voluntary Recall

The Nordi Tower may be understood or used as a freestanding unit.

When used freestanding without the updated stability components, the tower may become unstable or tip over.

A child’s torso may also fit through the openings on the front and back sides of the tower. The updated protective netting is intended to address these openings.

These conditions may pose:

• Tip-over hazards
• Fall hazards
• Entrapment hazards

Harppa has received three reports of instability or tip-overs, including two reported injuries involving scrapes, cuts, and bruises.

This voluntary recall allows Harppa to reach affected customers, clarify the approved use setups, and provide the updated components and instructions.

How to Receive Your Free Repair Kit

1. Check Your Product

Please confirm whether your product matches the following description:

• Nordi Foldable Toddler Tower
• Model HANS0002

The model information may appear on the product label, original packaging, order details, or instruction materials.

If you cannot locate the model information, please submit a clear photo of the tower and any product label you can find.

2. Contact Harppa Recall Support

To request your free repair kit, please contact the Harppa recall support team by email or phone and provide the following information when available:

• Full name
• Email address
• Phone number
• Current shipping address
• Order number
• Approximate purchase date
• Purchase platform or retailer
• Product color
• Product model
• Clear photo of the tower
• Photo of the product label, if available

Harppa Recall Support:

Phone: +1 (833) 471-9321
Email: recall@harppababy.com

3. Receive Your Repair Kit

After you contact us and provide the requested information, the Harppa recall support team will review your product details. Once your product has been confirmed as eligible, Harppa will arrange shipment of the complete repair kit.

The kit includes:

• Protective netting
• Stabilizing feet
• Required clips and fastening components
• Updated installation instructions

The repair kit and standard shipping will be provided free of charge.

Timing may vary depending on request volume, parts availability, and delivery location. Updates will be sent to the email address provided when contacting our recall support team.

4. Follow the Updated Instructions

Before using the tower in a freestanding setup:

1. Confirm that all required components are included
2. Read the complete installation instructions
3. Install all required components
4. Secure every strap, buckle, clip, and fastener
5. Confirm that the finished setup matches the updated installation guide

Do not resume freestanding use until the complete installation is finished.

The freestanding stability components should not be installed when the tower is being used flush against a stable counter or fixed surface.

Contact Harppa

For voluntary recall support:

Phone
+1 (833) 471-9321

Email
recall@harppababy.com

Customer Service Hours
Monday–Friday
10:00 AM–7:00 PM ET
7:00 AM–4:00 PM PT

When contacting us, please provide your full name, phone number, current shipping address, order number or approximate purchase information, product colo