FAQs

No, we provide free standard shipping within the contiguous US. Regrettably, we do not ship to Alaska, Hawaii, Puerto Rico, or other territories. If you're interested in shipping to these regions, please contact us for additional details. Some products can be shipped to Canada and Australia; kindly check stock availability before placing an order. Buyers are responsible for taxes and VAT. Orders are typically processed within 3-5 days, and cancellations are accepted before shipping.We apologize for any inconvenience this may cause.

We ship to the US, and some products are available for Canada and Australia. Check product availability before ordering. Our main carrier in the US is FedEx, with a 3-5 business day delivery. You'll receive a tracking confirmation email once processed. For remote areas or Canada/Australia orders, contact us for confirmation.

To check your order status, please follow these steps:

1. Order Details:
2. Email Confirmation:
3. Shop App:

If you’re unable to locate your tracking information or need further assistance, feel free to contact us at care@harppababy.com or call our after-sale service hotline at +1-888-6369-880.

Call support hours:

• 10:00 AM to 7:00 PM Eastern Daylight Time (EDT)
• 7:00 AM to 4:00 PM Pacific Daylight Time (PDT)

No, you don’t! All applicable taxes and duties are already included in our product prices. You can shop with confidence without worrying about extra charges!

We generally ship orders within one business day. Please note that our warehouse typically does not operate on weekends, so shipments will proceed on weekdays. Once an order is received, the warehouse sends the products to our shipping partners. If shipped via FedEx, it usually takes 3-5 business days for delivery. Additionally, we sometimes use Amazon logistics, with a similar delivery timeframe of 3-5 business days. If you have any questions regarding your order status or estimated delivery date, feel free to reach out to us.

Enjoy hassle-free returns for 30 days and a rock-solid 12-month warranty. If you have any issues with your purchase or need assistance with returns or warranty claims, please don't hesitate to reach out to our customer service team.

Yes. As long as your order is not under the shipping process, please contact us via  care@harppababy.com immediately if you decide to make any changes to it.

Please double-check your address before placing your order. It is challenging to make further adjustments when your order has been shipped out. If you put an incorrect address, it might create extra surcharges to redeliver your order. Please email  care@harppababy.com for further support on changing the shipment address.

If your device doesn't work and is still under warranty (One-year from Receiving), you can email us your device issue via  care@harppababy.com. Please follow the instructions to get your full refund:

The necessary information includes:

1. Order number in the package. We recommend keeping the Order number before discarding the package.

2. Device ID on the product.

3. A clear video can show what the issue is.

While we confirm the problem, you can return the item back. We will offer a new one when we receive the returning tracking number.

No worries. We might be able to redeliver a replacement for you after we confirm that your package got lost. We consider a package lost when the estimated delivery date has passed and there are no more tracking updates for the next 7 business days. Please email care@harppababy.com if you believe you have encountered a package loss issue.

Currently, we provide shipping services for specific products to Canada and Australia. We recommend verifying product availability with us before making a purchase. Normally, shipping to Canada and Australia is free of charge.

Enjoy a 15% discount on HARPPA orders with 'WIN15' until Feb 19! Steps:
1.Select your favorite item.
2.Add it to your cart.
3.Apply 'WIN15' at checkout.
4.Complete your payment https://harppababy.com/.

*Excludes Cuddly Bassinet, DuoHarbor Twins Bassinet, Weddell Swing and Swing Set. Already at best price.

Please refer to our installation videos and instructional links:
https://harppababy.com/pages/product-manuals
https://harppababy.com/pages/how-to-video
If you can't find information on a specific feature in these resources, we will consult with our product department and respond to you as soon as possible.

What is a "pre-order" item?
A "pre-order" item is a product that is currently out of stock but available for advance purchase due to limited inventory. By pre-ordering, you secure the item and ensure priority shipping once it’s restocked.

When will my pre-order be delivered?
Delivery timelines for pre-order items are listed on the specific product pages. Please refer to the product details for the estimated restocking and shipping dates.

Yes, you can cancel or adjust the order when your order status is preordering, pending, or processing. As long as your order is not under the shipping process, please contact us via  care@harppababy.com immediately if you decide to make any changes to it.

Please note, if your orders have been shipped out, it could be challenging to cancel or make further adjustments at this point. If you insist on canceling or making the adjustment to the order(s) that has/have been dispatched, you will be responsible for the shipment surcharges. Please email  care@harppababy.com to get further support.

Please email care@harppababy.com with your order number. We will help you to address it.

Apologies for the product issue. Please provide your order number and purchase platform (official website, Amazon, etc.), along with photos or video if possible. We'll forward this to our support team and, after confirmation, send replacement parts. Include shipping details: name, address, zip, phone. Thank you.

We’re sorry to hear about the trouble with your Amazon order. To resolve the issue quickly, please contact our after-sales support team directly via email at care@harppababy.com.

Make sure to include the following details in your email:

• Your Amazon order number
• A brief description of the issue

Our team will assist you promptly. Thank you for your understanding!

We accept most major credit cards, such as Visa, MasterCard, Discover, and American Express, Apple Pay, Shop Pay, Google Pay. Additionally, we also accept PayPal.

Note: Some credit cards may have transaction fees depending on the bank’s regulation.

Payment failures can occur due to various factors, such as gateway issues, front-end problems, or even credit card issues. If possible, please provide us with a screenshot of the issue to our inbox or send it to care@harppababy.com, so that we can better assist you in resolving the problem.

If you made a payment through Shopify Payments and a refund has been issued, here's what you can expect from your perspective. The refunded amount is subtracted from our next available payout. Typically, the refund is initially marked as "Pending" for up to 2 business days, and it may take around 10 business days for you to see the refunded amount

Enjoy hassle-free returns for 30 days and a rock-solid 12-month warranty. If you have any issues with your purchase or need assistance with returns or warranty claims, please don't hesitate to reach out to our customer service team.