• Shanghai Aolong Industrial CO.,LTD

Address: Room 1237, Building 5, No. 669, Langong Road, Jinshan Industrial Zone, Shanghai, China

• Shenzhen Arkantos Trading Co., Ltd.

Address: Room 110, Building A, City Shanhai Center, No. 11, Zhongxing Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen, Guangdong, China

To check your order status, please follow these steps:

1. Order Details:
2. Email Confirmation:
3. Shop App:

If you’re unable to locate your tracking information or need further assistance, feel free to contact us at care@harppababy.com or call our after-sale service hotline at +1-888-6369-880.

Call support hours:

• 10:00 AM to 7:00 PM Eastern Daylight Time (EDT)
• 7:00 AM to 4:00 PM Pacific Daylight Time (PDT)

What is a "pre-order" item?
A "pre-order" item is a product that is currently out of stock but available for advance purchase due to limited inventory. By pre-ordering, you secure the item and ensure priority shipping once it’s restocked.

When will my pre-order be delivered?
Delivery timelines for pre-order items are listed on the specific product pages. Please refer to the product details for the estimated restocking and shipping dates.

Apologies for the product issue. Please provide your order number and purchase platform (official website, Amazon, etc.), along with photos or video if possible. We'll forward this to our support team and, after confirmation, send replacement parts. Include shipping details: name, address, zip, phone. Thank you.

Enjoy a 15% discount on HARPPA orders with 'WIN15' until Feb 19! Steps:
1.Select your favorite item.
2.Add it to your cart.
3.Apply 'WIN15' at checkout.
4.Complete your payment https://harppababy.com/.

*Excludes Cuddly Bassinet, DuoHarbor Twins Bassinet, Weddell Swing and Swing Set. Already at best price.

Currently, we provide shipping services for specific products to Canada and Australia. We recommend verifying product availability with us before making a purchase. Normally, shipping to Canada and Australia is free of charge.

We’re sorry to hear about the trouble with your Amazon order. To resolve the issue quickly, please contact our after-sales support team directly via email at care@harppababy.com.

Make sure to include the following details in your email:

• Your Amazon order number
• A brief description of the issue

Our team will assist you promptly. Thank you for your understanding!

If you made a payment through Shopify Payments and a refund has been issued, here's what you can expect from your perspective. The refunded amount is subtracted from our next available payout. Typically, the refund is initially marked as "Pending" for up to 2 business days, and it may take around 10 business days for you to see the refunded amount

Absolutely! Weekends are our stroller-free zone. While we're catching up on baby snuggles and diaper duty, your messages are on a mini-vacation in our inbox. Fear not, they'll return all refreshed on Monday! 🌈 Thanks for being the chill parent in this waiting game!

We ship to the US, and some products are available for Canada and Australia. Check product availability before ordering. Our main carrier in the US is FedEx, with a 3-5 business day delivery. You'll receive a tracking confirmation email once processed. For remote areas or Canada/Australia orders, contact us for confirmation.

Please refer to our installation videos and instructional links:
https://harppababy.com/pages/product-manuals
https://harppababy.com/pages/how-to-video
If you can't find information on a specific feature in these resources, we will consult with our product department and respond to you as soon as possible.

We accept most major credit cards, such as Visa, MasterCard, Discover, and American Express, Apple Pay, Shop Pay, Google Pay. Additionally, we also accept PayPal.

Note: Some credit cards may have transaction fees depending on the bank’s regulation.

Payment failures can occur due to various factors, such as gateway issues, front-end problems, or even credit card issues. If possible, please provide us with a screenshot of the issue to our inbox or send it to care@harppababy.com, so that we can better assist you in resolving the problem.

No, you don’t! All applicable taxes and duties are already included in our product prices. You can shop with confidence without worrying about extra charges!